Frequently Asked Questions

POTTERY is committed to providing a comfortable experience.
I'm informing you of the things you're most curious about.

Order/Payment Related

QWhere can I check the order details?

AYou can check the detailed order details by selecting My Page > Order History > Order Number at the top of the website.

QCan non-members also order and inquire?

AYou can also order non-membership, but please note that you can receive various benefits and information if you register as a pottery member. For non-membership order inquiry, you can enter the order name, order number, and order password in the My Page icon at the top of the website > Non-membership order inquiry.

QCan I change the size after completing the order?

ASize or color is available only for the same product as the product is being prepared. Top of the website My page > Order details > Click the exchange button for the order > Please fill out the reason for the exchange and size and apply for it, and we will help you after checking it.
Please understand that it may not be possible to change the option in the "Preparing for Delivery" state as packing may have already been completed or delivery may have started.


QHow long does it take to deliver the product?

AWe inform you that the product you ordered will be shipped within 2~3 days of the order date, but most of the products that have been paid at 11 a.m. on weekdays are shipped the same day as possible.
It will take 3-7 days from the day after the shipment date. For holiday or weekend orders, delivery may take longer due to sequential shipments.

QHow much is the shipping fee?

AShipping costs are based on the weight of the package and your location.

Cancellation/refund related

QI'd like to cancel my order.

AYou can cancel your order if you are in the "Preparing the product" state. However, if the product is "Preparing for Delivery", the order cannot be canceled because the product has been packaged and shipped, so please proceed with the return/refund receipt after receiving the product.

QI completed the order, but can the product be sold out?

AThere is a possibility that it will inevitably be sold out due to a computer error. It also occurs when defects are found during inspection. In this case, we are informing you of the sold out and cancellation, and we ask for your generous understanding.

QThe return package is confirmed to have been received, when can I get a refund?

AAfter receiving the product you sent, a refund will be processed once the inspection is completed. Please understand that the refund process may be delayed if the warehousing/shipping volume of the distribution center increases.

Please refer to the information below for a refund from the payment company.
(1) Paypal: Depending on the circumstances of the credit card company and the bank company, the cancellation period takes 3 to 7 days.
(2) Accrual: The accrual you used to order will be refunded immediately.

Related to Return

QHow much is the shipping fee for Return?

AThere is no additional return fee, but you have to send the product in advance.

QHow long can I Return?

AYou can apply for an exchange/return within 14 days of receiving the product. However, if the product tag is removed or the product value is damaged, exchanges or returns are not allowed even within 14 days of receipt of the product.

QCan I return it even after wearing it?

AReturn is available if you have tried it on to check the size. Please note that if the value of the product is damaged by contamination due to your carelessness (stains, tears, smell of cosmetics/nostalgia, traces of wearing, etc.), it may not be possible to return it.


QI want to buy a product, but I'm not sure what size I should buy.

AFor size consultation, we are carefully consulting through the following channels. In addition, considering the actual measurement information, size recommendation tabs, and reviews left by customers within the product details page, it will be very helpful to choose the size. Please feel free to contact us anytime.

Customer Service
Email: Contact@ptry.co.kr
Kakao Channel: POTTERY